Shipping and Returns
Order processing and delivery times may be lengthier than usual due to the current COVID-19 pandemic.
Our Victorian warehouse remains open and fully operational to attend to all orders and support queries. We appreciate your patience and understanding through this time.
Orders are not processed on Weekends or Public Holidays.
Where do you post to?
We can post to anywhere within Australia.
How long until I receive my order?
Orders are typically processed the next business day after being received. Orders are then sent via Star Track or Australia Post and can take up to 7 business days to arrive.
How do I return a faulty product?
Please contact our support team via e-mail with your faulty product claim.
Can I exchange my product?
If you have ordered or been shipped an incorrect item, (i.e. incorrect colour headphones) please contact us via e-mail stating your online order number. Exchanges can be issued, provided the product has not been opened.